AI Copilots
for Support Teams.
Pyrex AI Agent Assist delivers real-time agent copilots for customer support and contact centers— RAG-powered knowledge search, suggested replies, workflow guidance, and secure human-in-the-loop control for faster resolution and higher CSAT.
Real-Time Assistance
Built for Contact Centers
Pyrex AI Agent Assist is an enterprise AI copilot that supports human agents during live conversations. It recommends responses, summarizes context, and surfaces the right policy or knowledge instantly—so agents can focus on empathy and outcomes.
With RAG-powered search, workflow guidance, and human-in-the-loop controls, teams reduce handle time, improve consistency, and scale support quality—without sacrificing compliance, privacy, or agent ownership.
WE IMPROVE SUPPORT PERFORMANCE WITH AI
AI copilots help teams resolve issues faster, reduce training time, and increase customer satisfaction. Pyrex builds governed, secure AI Agent Assist solutions that integrate with your tools and keep humans in control.
Boost Agent Productivity
Reduce agent effort with AI copilots that surface answers, automate notes, and guide actions in real time.
Lower Average Handle Time (AHT)
Resolve issues faster with instant knowledge retrieval, recommended responses, and automated summarization.
Improve Accuracy & Consistency
Standardize replies with policy-aligned guidance so every customer gets consistent, correct information.
Accelerate Agent Onboarding
Help new hires perform faster with guided workflows, best-practice prompts, and contextual coaching.
Increase CSAT & First-Contact Resolution
Deliver faster, clearer support across channels with higher confidence and fewer escalations.
Stay Compliant with Human Oversight
Keep automation safe with human review, audit trails, and governance for regulated environments.
What You Get with Pyrex AI Agent Assist
AI copilots for agents, RAG knowledge search, guided workflows, and governance—designed for real-world customer support, sales, and operations teams.
Real-Time Agent Copilot
Provide live agent assistance during calls and chats with suggested replies, next steps, and contextual guidance.
Context-Aware Recommendations
Use conversation context, customer history, and policy rules to recommend accurate responses and actions instantly.
RAG Knowledge Search
Search policies, FAQs, SOPs, and playbooks in seconds using retrieval-augmented generation (RAG) for grounded answers.
Guided Workflows & Compliance
Step-by-step workflow guidance for forms, escalations, approvals, and compliance checks—right inside the agent console.
Human-in-the-Loop Control
Keep agents in control with review, edit, and approve flows plus confidence signals to prevent unsafe automation.
Security, Privacy & Governance
Role-based access, redaction, audit logs, and guardrails to support enterprise compliance and safe AI adoption.
AI Copilot Outcomes You Can Measure
Lower average handle time (AHT) with real-time AI copilots and instant knowledge lookup.
Faster onboarding and ramp time using guided workflows and contextual coaching.
Human-in-the-loop control with audit-ready governance, access controls, and safety guardrails.
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