Turn Every Call
Into Revenue & Insight.
Pyrex builds AI Call Intelligence solutions that capture conversations, transcribe speech, and deliver real-time insights — helping sales and support teams improve performance, quality, and compliance with measurable outcomes.
Conversation Intelligence
Built for Sales & Support
Pyrex’s AI Call Intelligence Suite helps teams analyze every conversation at scale. We combine call capture, speech-to-text transcription, and AI insights to surface what matters — intent, sentiment, objections, outcomes, and next steps.
From coaching insights and QA scoring to compliance monitoring and performance dashboards, we deliver a secure platform that integrates with your CRM and workflows — turning voice into measurable improvements.
WE TURN VOICE INTO ACTIONABLE INTELLIGENCE
Customer calls contain your most valuable insights — but they’re usually lost. Pyrex transforms conversations into searchable knowledge, coaching moments, QA evidence, and performance improvements.
Increase Conversions with Better Calls
Identify what top performers do differently and replicate winning behaviors across sales and support teams.
Automate Notes, Summaries & Follow-Ups
Turn every call into structured summaries, action items, and CRM-ready notes to save time and reduce admin work.
Coach Teams with Real Evidence
Detect objections, weak points, and training gaps using call analytics, scoring, and coaching insights.
Improve Compliance & Reduce Risk
Flag risky language, missing disclosures, and non-compliant behavior with audit-ready call evidence.
Understand Customers at Scale
Track sentiment, topics, competitor mentions, and pain points across thousands of calls in minutes.
Integrate with Your CRM & Systems
Push transcripts, summaries, and scores into CRM, ticketing, analytics, and workflows via APIs and connectors.
What’s Included in AI Call Intelligence
Speech analytics, summaries, scoring, compliance monitoring, and dashboards — everything you need to improve call performance at scale.
Call Recording & Capture
Capture inbound and outbound calls across teams with structured metadata, searchable history, and reliable storage.
Speech-to-Text Transcription
High-accuracy transcription with speaker separation, timestamps, and fast search across calls and topics.
AI Summaries & Key Moments
Generate summaries, action items, objections, next steps, and outcomes automatically with AI-powered analysis.
Quality Assurance & Compliance Scoring
Score calls against scripts, policies, and best practices to improve consistency and reduce compliance risk.
Security, Privacy & Governance
Role-based access, redaction, retention controls, and audit logs built for privacy and regulated environments.
Performance Dashboards & Coaching Insights
Dashboards for trends, sentiment, coaching opportunities, conversion drivers, and team performance improvement.
Call Intelligence Results You Can Measure
Time saved per agent by automating summaries, notes, QA workflows, and follow-up actions.
Higher win rates and improved support quality through coaching insights and conversation analytics.
Full visibility into call quality, compliance adherence, sentiment, and performance trends across teams.
Our Expert Insights
○ News Room
Pyrex Is In Partnership With Leading Global Technology Providers
Pyrex is proud to partner with world-leading technology providers to accelerate digital transformation.
Solomiia Biyik
Data Science
○ Case Study
Pyrex Empowers Businesses Through Technology That Delivers Results
At Pyrex, we power growth with technology designed to deliver measurable impact.
Abdul Wahid
Software Expert
○ Press Release
AI Chatbots And Virtual Assistants. The New Face Of Customer Engagement
AI Chatbots and Virtual Assistants are transforming how businesses connect, communicate, and care for customers.
Wanyan
Manager
○ View Blog
Pyrex Empowers Businesses Through Technology That Delivers Results
At Pyrex, we bridge innovation and impact with intelligent, data-driven solutions that enhance engagement and drive growth.
John Walton
R&D Engineer
